How to report bugs (A forum post is not the way)

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johnnylump
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How to report bugs (A forum post is not the way)

Post by johnnylump »

Please send an email to support@pavonisinteractive.com.

Provide your current build version, like 0.3.20. It is visible in your start screen.

Please provide a zipped savegame if available. Saves are located in
\Documents\My Games\TerraInvicta\Saves

Also please provide the files Player.log and Player-prev.log from this directory: \Users\YOUR NAME\AppData\LocalLow\Pavonis Interactive\TerraInvicta. We particularly need these to investigate crashes.

Accessing this folder may require un-hiding your AppData folder in Windows.

Please describe the steps a player must take from loading the save or starting a play session to reproduce the bug.

Try troubleshooting some common hardware/configuration issues here before reporting:
viewtopic.php?f=26&t=29477

How to change your Steam branch to test if a bug is already fixed in a newer version:
viewtopic.php?p=56648#p56648

We cannot investigate or troubleshoot saves from modded games, even if the mods seem unrelated to the crash. You have put your game in a different state than our internal builds and we will not be able to reproduce the conditions you are playing in, nor do we have the staffing to investigate bugs modders may have introduced.

We try to reply to most emails, but you can also keep an eye on our patch notes and see if your issue is resolved in a recent patch.
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